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24/7 Support Desk
Email: support@iseehear.com
Telephone: +1 416-492-4358
Toll Free: 1 844 559 6322

Support Desk > SoftMouse Colony Management Support


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  •  We provide Reliable and Responsive services
  •  We are Available 24/7 with email support
  •  We Focus on Research Continuity and Innovation

  • Contact Support Desk
I Can Not Login:

  • Have you registered for the Early Adopter Program? If not please register here.
  • Have you subscribed to the SoftMouseDB? If not please register here.
  • If you did not provide a valid e-mail address when first creating your Iseehear account then please re-register and provide accurate information.
The tips below are for registered subscribers
  • Please refresh the login access page then re-enter your username, password and security code.
  • Please check that you are logging in with your correct user name and password
  • Please make sure that your caps lock key is turned off when entering your user name and password.
  • If you are unable to login after trying the above suggestions please contact support@iseehear.com.
I Forgot My Password:

Please follow the steps below if you have forgotten your password to your Iseehear web property:
  1. Please email us at support@iseehear.com to request a new password. Please include in this email:
    1. The email address that you provided to us upon your registration.
    2. The full name that you provided to us upon your registration.
    3. "Forgot my password" as your email subject line.
  2. We will e-mail your new password to the email address that you provided to us upon your registration
Note: To ensure that you receive emails from Iseehear, we recommend that you adjust your e-mail filtering program to include the "iseehear.com" domain in your safe e-mail list.
SoftMouse: iPad and Tablet suggestions / recommendations

Android vs iOS vs other:

  • Regarding Operating Systems: We have found that Android tablets typically work faster than iOS (Apple) devices or any other operating system.

  • Regarding Browsers: FireFox for Android works slightly faster than Chrome, which itself works faster than the native Android browser.

  • Regarding Screen Size: For optimal viewing and usability of SoftMouse features, we suggest a 10 inch tablet screen size

Our recommendation is for an Android 10 inch tablet using the FireFox web browser.


SoftMouse Tablet suggestions:

Our first choices are:

Our second choice is an Apple iPad (iOS).
Scheduled Upgrades and System Maintenance Procedures:

To read Emergency Upgrades and System Maintenance Procedures please click here

To maintain the highest levels of quality in our data centers, Iseehear must periodically perform scheduled system maintenance and upgrades. The Scheduled Upgrades and System Maintenance Procedures assist us in ensuring the relevance, security and performance of the Iseehear systems.

All scheduled upgrades and system maintenance procedures are conducted on Saturday evenings at 8:00 p.m. EST (Toronto) in order to minimize inconvenience to our subscribers around the world.

Notice: In order to minimize the impact of the temporary service interruption:
  1. Iseehear will provide advance notice of Scheduled Upgrades and System Maintenance Procedures to ensure subscribers have sufficient time to plan and prepare for the temporary service interruption.
  2. Application access will be temporarily unavailable in order to execute the upgrade or system maintenance procedures.
  3. Dates and times for all scheduled upgrades and system maintenance procedures will be posted in advance in the Notice Board section on the login access pages, on the Iseehear Blogs and via Iseehear Twitter posts.
  4. Upgrades to applications will not affect the data that you have entered into them.
Emergency Upgrades and System Maintenance Procedures:

Emergency Upgrades and System Maintenance Procedures are unscheduled procedures performed in order to keep the Iseehear systems and services performing at first in class service levels.

Iseehear will post (to Notice Board section on the login access pages, on the Iseehear Blogs and via Iseehear Twitter posts) and Subscribers will receive an emergency maintenance notice informing of the unscheduled event.

Iseehear will keep you informed of our progress and estimated time to resumption of affected systems and services.
Site Maintenance Error Page Message:

Site Maintenance Page Error indicates that system maintenance procedures are in progress. During this procedure, your account will be temporarily unavailable.
E-mail SPAM Filters:

Your Iseehear - SoftMouseDB account information communicated through email may be affected by any e-mail filtering "SPAM". To ensure that you receive emails from Iseehear, we recommend that you adjust your e-mail filtering program to include the "iseehear.com" domain in your safe e-mail list.
SoftMouseDB Internet Technical Requirements:

To effectively navigate Iseehear Internet properties, it is recommended that you use a web browser, such as Microsoft Internet Explorer or Mozilla Firefox.

To download the latest versions of these browsers, click on the appropriate link below to download from their authorized websites:
Microsoft Internet Explorer
Mozilla Firefox
Document Printing:

The documents you can download from our web properties are saved in Adobe's Portable Document Format (PDF). You will need Adobe Acrobat Reader Software installed on your computer to be able to read or print the documents. The Acrobat Reader can be downloaded free from Adobe.
Web Administrator:

If you are experiencing any problems with loading or navigating this website, please report any difficulties or provide us with your feedback at web.administrator@iseehear.com.
Please feel free to contact us with your software and information technology requirements at support@iseehear.com.
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Head Office: 250 University Avenue Suite 200 M5H 3E5 Toronto, Ontario Canada
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