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Email: support@iseehear.com
Telephone: +1 416-492-4358
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Security > Information Security Management – Service Disruption Reports


Information Security Management (ISM)

There are a few basic realities that must be observed related to providing secure and continuous Cloud based Software as a Service (SaaS) solutions. Software may have minor or major defects (bugs), databases may crash, hardware may fail, networks may get overwhelmed and good people sometimes miscalculate or make mistakes. In order to address the risks associated with providing Internet, Cloud and Mobile centric services Iseehear Inc. has established Information Security Management policies as well as Disaster Recovery procedures.

The Iseehear Inc. Information Security Management policies were established in order to protect our subscriber's Data, Intellectual Property, Privacy, as well as address Iseehear's IT Security, Risk Management, Research Continuity and Support Services.

Iseehear Inc. is committed to providing Trusted and Reliable continuous service and to that end, Disaster Recovery and Research Continuity processes and services have been established to address the inevitable service disruption challenges that will arise from time to time. Click here to learn more about Iseehear Disaster Recovery and Research Continuity processes.

Intellectual Property Rights (Including all data and content)

SoftMouse DB subscribers reserve all right, title and interest (including all intellectual property and proprietary rights) in and to all content and data that they input, manipulate and store using Iseehear's SoftMouse DB Software and Database Services. Iseehear will never use its subscribers' data or make their data available to any third party.
Please read more by review the Iseehear Subscription Agreement:
The Iseehear Subscription Agreement
The Iseehear Privacy Policy
* Iseehear Information Security Management Documents are located at Iseehear Information Security Management Portal.

Information Security Management Portal

Iseehear Inc. Information Security Management documents supporting the delivery of the SoftMouse DB Mouse Colony Management Internet Cloud services are centrally located at our Information Security Managment Portal.

* To obtain Iseehear Inc. Information Security Management Portal access credentials please contact us by email at support@iseehear.com.

Additional contact information:

Iseehear Inc.
250 University Avenue Suite 200
Toronto, Ontario
Canada M5H 3E5
Directions to our Head Office
Kelly Rodriques
CEO Iseehear Inc.
Ph: +1 416-492-4358 Office
Contact Us


Service Disruption Reports

Every once and awhile we experience unplanned network or service disruption that interfere with normal operations. When these disruption events occur we compile a Service Disruption Report that summarizes the issue, investigation, resolution, and possible next step action plans.

Service Disruption Reports serve to provide our subscribers with a transparent and general overview as well as an understanding of the disruption, chronology of events, the root cause and the next steps to mitigate future disruptions.

See below for Service Disruption Reports Summary for the past 12 months.
*Complete Service Distruption Reports are located at the Iseehear Information Security Managment Portal.

Service Disruption Report
Intermittent Disruption in Service Access and Uptime

NOTE: This full report is available to our paid subscribers upon request.Contact Us
Report Number 2014-0001
Report Date 30 Dec 2014
Brief Report Summary
  1. Date: Tuesday December 30 2014
  2. Service Disruption: Intermittent disruption in SoftMouse service access and uptime from approximately 9:35 a.m. EST to 2:00 p.m. EST
  3. The Root Cause was a minor software bug
  4. Resolution: Emergency maintenance actions were taken at 2:00 p.m. EST to restore a stable version of the code base
  5. Service Restored: 2:05 p.m. EST. Full uninterrupted service was restored
Service Disruption Report Report Number Report Date Brief Report Summary
Intermittent Disruption in Service Access and Uptime

*NOTE: This complete report is available for our paid subscribers upon request.
Contact Us
2014-0001 30 Dec 2014
  1. Date: Tuesday December 30 2014
  2. Service Disruption: Intermittent disruption in SoftMouse service access and uptime from approximately 9:35 a.m. EST to 2:00 p.m. EST
  3. The Root Cause was a minor software bug
  4. Resolution: Emergency maintenance actions were taken at 2:00 p.m. EST to restore a stable version of the code base
  5. Service Restored: 2:05 p.m. EST. Full uninterrupted service was restored




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