Welcome   JAX-JCMS, gMouse, FileMaker Pro, Mouse House and Spreadsheet users, switch for free to the 24/7 supported SoftMouse FOREVER FREE or PREMIUM CMS      Learn more

24/7 Support Desk
Email: support@iseehear.com
Telephone: +1 416-492-4358
Toll Free: 1 844 559 6322

Support Desk > Iseehear Support Desk



Support Desk

Trusted, Reliable and Thorough

Our Customer First Credo is ....

  •  We will listen and seek your feedback
  •  We will implement your requirements
  •  We will continue to automate your research and experiment processes


The Iseehear Support Desk is available 24 / 7 to assist you as much (or as little!) as you need. Contact us using any of the following mediums:

  • Email Us 24/7: support@iseehear.com

  • Telephone: +1 416-492-4358 (Toronto, Canada)
    Toll Free: +1 844 559 6322 (United States & Canada)

    If you would like to set up a time to speak, please email support@iseehear.com with the time and phone number at which you can be reached.
The Iseehear Subscription Agreement can be found at the following link: Iseehear Subscription Agreement

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Access Information

Getting Started With SoftMouse

  1. Please go to the SoftMouse DB Registration Page and fill in the Registration Form.  
  2. If you require some coaching on Getting started with entering Colony or Breeding Data into SoftMouse then please visit: How To Begin Tutorial.  
  3. If you would like to import your mouse colony data from a spreadsheet or from an existing mouse colony database application and upgrade into SoftMouseDB Mouse Colony Management Database please Contact Us or read additional Simple Data Import information Here.


I Cannot Login

  • Have you registered for the SoftMouse 30 Day FREE Trial? If not please Register Here  .
  • Have you subscribed to the SoftMouseDB? If not please Register Here  .
  • If you did not provide a valid e-mail address when first creating your SoftMouse account then please re-register and provide accurate information.

    The tips and steps below are for registered subscribers
  1. Please confirm that you have the correct website address in your browser: https://www.SoftMouse.NET  
  2. Please refresh the login access page then re-enter your username, password.
  3. Please check that you are logging in with your correct user name and password. If unsure please contact your lab account administrator or your SoftMouse Representative.
  4. Please make sure that your CAPS LOCK key is turned off when entering your user name and password.
  5. If you have 3 unsuccessful attempted logins on your forth attempts the Security Code requirement will appear.
  6. If you are unable to login after trying the above suggestions please contact support@iseehear.com.

Simple Data Import


I Forgot My Password

Please follow the steps below if you have forgotten your password to your Iseehear web property:
  1. Please email us at support@iseehear.com to request a new password. Please include in this email:
    1. The email address that you provided to us upon your registration.
    2. The full name that you provided to us upon your registration.
    3. "Forgot my password" as your email subject line.
  2. We will e-mail your new password to the email address that you provided to us upon your registration
Note: To ensure that you receive emails from Iseehear, we recommend that you adjust your e-mail filtering program to include the "iseehear.com" domain in your safe e-mail list.

Create An Account

Why must an account be created?
An account is necessary so that any data that you input and wish to save in the SoftMouse database will be specifically associated with your research and no one else.

  1. Simply click the button that says "Start FREE" or "Create an Account" or "Register".
  2. Fill in your account form.
  3. Click submit and start entering data into your personal SoftMouse account.
Create An Account

Registration Form


Schedule A Demo

Email us at support@iseehear.com with a date and time that is convenient with your schedule and we will gladly give you an online tour of SoftMouse

Schedule A Demo »

Schedule A Demo


E-mail SPAM And Security Filters

Your Iseehear - SoftMouseDB account information communicated through email may be affected by any e-mail filtering "SPAM". To ensure that you receive emails from Iseehear, we recommend that you adjust your e-mail filtering program to include the "iseehear.com" domain in your safe e-mail list.

Scheduled Upgrades or System Maintenance Procedures

To maintain the highest levels of quality in our software, databases and data centers, Iseehear must periodically perform scheduled system maintenance and upgrades. The Scheduled Upgrades or System Maintenance Procedures assist us in ensuring the relevance, security and performance of the Iseehear systems. During Upgrades and System Maintenance Procedures, access to your account will be temporarily unavailable.

  1. Scheduled Upgrades or System Maintenance Procedures are conducted on Friday and / or Saturday evenings during our regular maintenance window between 9:00 pm and 3:00 am EST (Toronto) in order to minimize inconvenience to our subscribers around the world. Note that major version upgrades may require an extension to the regular maintenance window to ensure a successful upgrade.
  2. Iseehear will provide advance notice of Scheduled Upgrades or System Maintenance Procedures to ensure subscribers have sufficient time to plan and prepare for the temporary service interruption.
  3. Application access will be temporarily unavailable in order to execute the Upgrade or System Maintenance Procedures.
  4. Dates and times for all Scheduled Upgrades or System Maintenance Procedures will be posted in advance in these locations:
    1. On the Notice Board section of the login access page
    2. On the Information Scroll located at the top of www.Iseehear.com and www.SoftMouseFAQ.com and www.SoftMouse.NET and www.BreedingServices.com  
    3. On the Iseehear Support Desk Blogs and via the Iseehear Support Desk Twitter posts 
  5. Scheduled Upgrades or System Maintenance to applications will not affect the data that you have entered into the system.
  6. Important: During Scheduled Upgrades or System Maintenance Procedures, access to your account will be temporarily unavailable.
  7. If you have any questions or require additional information, please contact the Iseehear Support Desk
  8. In order to convert Toronto time to your local time, please use this Time Zone Converter – Time Difference Calculator 
Thank you for your understanding and support.


Scheduled Upgrades or
System Maintenance Procedures


Emergency Upgrades or Emergency System Maintenance Procedures

Emergency Upgrades or Emergency System Maintenance Procedures are unscheduled procedures performed in order to keep the Iseehear systems and services performing at first in class service levels. Iseehear will post (to Notice Board section on the login access pages, on the Information Scroll, on the Iseehear Blogs  and via Iseehear Twitter  posts) and Subscribers will receive an emergency maintenance email notice informing of the unscheduled event. Iseehear will keep you informed of our progress and estimated time to resumption of affected systems and services.
To learn more about "What are Emergency Circumstances?" Click Here.
To learn more about Disaster Recovery & Research Continuity Click Here.

Disaster Recovery & Research Continuity


Document Printing

The documents you can download from our web properties are saved in Adobe's Portable Document Format (PDF). You will need Adobe Acrobat Reader Software installed on your computer to be able to read or print the documents. The Acrobat Reader can be downloaded free from Adobe.

Web Administrator

If you are experiencing any problems with loading or navigating this website, please report any difficulties or provide us with your feedback at web.administrator@iseehear.com.




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  Indicates the link goes to another Iseehear owned or authorized website
  Indicates the link goes to a third party website


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