Effective Date: February 26, 2019 This Subscription Agreement may be amended from time to time.
Iseehear Inc. Life Sciences (“Iseehear”, “we”, “us”, and “our”).
ISEEHEAR INC. LIFE SCIENCES SUBSCRIPTION AGREEMENT
THIS AGREEMENT is made
B E T W E E N:
ISEEHEAR INC. LIFE SCIENCES, a company incorporated in Ontario, with its principal office at 250 University Avenue, Suite 200, Toronto, Ontario, Canada, M5H 3E5
(“ISH” / "ISEEHEAR")
- and –
The registered applicant to this Subscription Agreement whose contact information has been provided to Iseehear in the course of entering into this electronic contract
ASSENT TO BE BOUND:
BY CLICKING THE "I ACCEPT" CHECKBOX ON THE REGISTRATION PAGE, BY EXECUTING A WRITTEN COPY OF THIS AGREEMENT, OR BY INSTALLING, COPYING OR OTHERWISE USING THE ISEEHEAR TECHNOLOGY, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE WITH ANY TERM OR CONDITION, DO NOT ACCESS, DOWNLOAD, ORDER, OPEN, INSTALL OR USE THE ISEEHEAR TECHNOLOGY.
THIS SUBSCRIPTION AGREEMENT is made between ISEEHEAR INC. ("Iseehear") and the customer whose information has been provided to Iseehear in the course of entering into this electronic contract ("Subscriber").
Iseehear has developed an information technology application primarily for use by scientific researchers the purpose of which is to enhance collaboration among researchers and related stakeholders. Access to the Iseehear Technology is delivered by an Internet browser accessible Website that contains the records for one or more Research Projects as determined by the Subscriber. Website Users will be authorized by the Subscriber to create and access documents for Research Projects relevant to the Website Users by means of Username and Password authentication. The rights of various Website Users will be determined by the Subscriber's administrators.
This Agreement, including the schedules hereto, (collectively, the "Agreement") sets out the provisions pursuant to which the Subscriber is entitled to utilize the Technology.
DEFINITIONS AND INTERPRETATION
Unless the context otherwise specifies or requires, for the purposes of this Agreement all capitalized terms set out herein shall have the meanings set forth below:
- "Business Day" means a day on which the head office of each of the parties is open for business, not including a Saturday, Sunday or statutory holiday;
- "Business Information" means all
- financial, business and personal information and data relating to Subscriber and Iseehear and their respective customers, clients, affiliates, consultants and employees including, in the case of
Subscriber, all Materials and other information respecting any Research Projects and including, in the case of Iseehear, all feedback, suggestions and requirements submitted by users of the Technology;
- products and services supplied by each of Subscriber and Iseehear and their respective affiliates;
- business and marketing plans and strategies each of Subscriber and Iseehear; and,
- studies, customer lists, charts, plans, tables and compilations of business and industry information acquired or prepared by or on behalf of either of Subscriber or Iseehear;
- "Confidential Information" means all information contained in any form whatsoever that is not generally available to or used by others or the utility or value of which is not generally known or recognized, whether or not the underlying details are in the public domain, that is acquired or developed by or on behalf of either of the parties from time to time and that is disclosed or made available by a Disclosing Party to a Receiving Party in connection with this Agreement or the performance of obligations hereunder, and includes in the case of Subscriber, all Materials, information in relation to Research Projects and Subscriber's Business Information, and, in the case of Iseehear, all Iseehear's Business Information and the Technology, whether patentable or not;
- "Default" has the meaning set out in Article 10;
- "Disclosing Party" means a party to this Agreement that discloses, either directly or through agents, Confidential Information to a Receiving Party;
- "Fees" means the fees to be paid to Iseehear by Subscriber pursuant to Section 4.1 for the Services;
- "Force Majeure Event" has the meaning ascribed thereto in Section 11.1;
- "Functional Specifications" means the description of the functionality of the Technology as set out in Iseehear's help screens;
- "Iseehear Event of Default" means a Default, other than a breach of a Service Level Commitment, by Iseehear, the notice and cure periods (if any) respecting which have expired without the curing of the Default;
- "Materials" means the materials relating to Research Projects placed from time to time on the Website for access by Website Users but not including anything placed on the Website by Iseehear.
- "Receiving Party" means a party to this Agreement that receives Confidential Information from a Disclosing Party;
- "Representative" means any employee, researcher, agent or independent contractor of a party to this Agreement;
- "Research Project" means a single Research Project (which may include any number of related sub-Research Projects) involving Subscriber and other Website Users, where Subscriber is either a member of the research team for the Research Project or an adviser to the Research Project;
- "Services" means the services provided by Iseehear pursuant to this Agreement, including access to the Website via FireFox (or other browser approved and supported by Iseehear) and other Iseehear technology, data encryption, transmission, access and storage of Materials in digital form during the course of a Research Project;
- "Service Level Commitment" means a service level commitment to Subscriber by Iseehear contained in Schedule C.
- "Subscriber Event of Default" means a Default by Subscriber or any Website User, the notice and cure periods (if any) respecting which have expired without the curing of the Default;
- "Technology" means the information technology application developed by Iseehear including such features as checklists and tables, the ability to build multiple checklists, tables, sub-lists and sub-tables for a variety of sub-components of a Research Project, post documents, search documents, manage multiple drafts of Materials and document commentaries, assign tasks, the tracking of changes to documents, the authorization and tracking of access to documents, the generation of reports, the generation and viewing of Research Project "dashboards", the organization and completion of Research Projects, the management of research groups, the generation of Research Project alerts and the facilitation of the publication of digital reports and tables;
- "Website" refers to each Internet-accessible web site containing Research Project data and documents that is accessible, depending on authorizations by the Subscriber, to Website Users via FireFox (or other browser approved and supported by Iseehear) and that contains Materials posted by Website Users pertaining to Research Projects and that is enabled by the Technology; and
- "Website Users" means those persons who are authorized by Subscriber to access the Website for purposes of participating in one or more Research Projects in accordance with this Agreement.
1.2 Construction of Agreement
In this Agreement:
- all usage of the word "including" or the phrase "e.g." in this Agreement shall mean "including, without limitation" throughout this Agreement; and
- words or abbreviations which have well known or trade meanings are used herein in accordance with their recognized meanings.
SUBSCRIPTION FOR SERVICES
Subscriber hereby subscribes for the Services as set out herein, and Iseehear hereby agrees to provide the Services in accordance with this Agreement provided that Subscriber carries out its obligations set out in this Agreement.
2.2 Nature of Services
- Iseehear makes available to Subscriber and Website Users a digital information repository pertaining to Research Projects where Website Users can examine digitally stored project documents and, where authorized, add to or modify same. Iseehear will maintain the Technology in good working order in accordance with its Functional Specifications and will provide support desk response to Website Users within 24 hours of receipt by way of phone or email. Subscriber and Website Users have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Materials and Iseehear shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure by Subscriber or Website Users or for their failure to store any Materials or for their misuse of the Technology.
- If Subscriber requests by email, Iseehear will make available to Subscriber by way of download a digital file of the Materials within 10 days of delivery of such request. It will be the responsibility of the Subscriber to effect the download within such 10 day period. This provision will survive termination of this Agreement for 30 days.
- Upon termination for Subscriber Event of Default, the right of Subscriber and Website Users to access or use Materials immediately ceases, and Iseehear shall have no obligation to maintain any Materials beyond a period of 30 days following termination.
- ISEEHEAR WILL NEVER EXERCISE ANY LIEN AGAINST THE MATERIALS OR OTHER DATA STORED ON THE WEBSITE AND WILL NEVER BREACH ITS CONFIDENTIALITY OBLIGATIONS CONTAINED IN THIS AGREEMENT FOR ANY REASON, INCLUDING TERMINATION OF THIS AGREEMENT.
GRANT OF RIGHT TO USE
3.1 Grant of Right to Use
- Iseehear hereby grants Subscriber the right to access and use, and to grant the Website Users access to, and use of, the Technology only via the Website and offline modules forming part of the Technology and for the sole purpose of providing Website Users access to the Materials. The right granted to Subscriber to use the Technology, and the Services, terminates when this Agreement terminates or expires. Iseehear retains all rights in the Technology not specifically granted to Subscriber.
- Subscriber does not have the right, and hereby covenants not, to reverse engineer, disassemble, decompile, unlock, recreate, copy, license, sublicense, create derivative software from, sell, rent, lease, loan, distribute, transfer or otherwise deal with the Technology or any part thereof.
PAYMENT TO ISEEHEAR
4.1 Payment to Iseehear
- In consideration of the provision of the Services by Iseehear, Subscriber shall pay to Iseehear the Fees described in Schedule B.
- Subscriber shall pay all applicable taxes on all Fees, but shall not be responsible to pay any taxes on Iseehear's income.
- Subscriber shall pay interest to Iseehear on overdue accounts at the rate of 1 percent per month (12 percent per annum), compounded annually.
- In addition to any other rights granted to Iseehear herein, Iseehear reserves the right, upon 30 days' written notice, to suspend access to the Website for non-payment of Fees.
INTELLECTUAL PROPERTY OWNERSHIP
5.1 Intellectual Property
- Iseehear owns and will own all intellectual property rights in the Technology and the Website, including the look and feel of the Website and the Technology, feedback, requirements and suggestions of Website Users, the database designs, the architecture of all information technology and any elements of such technology that are intrinsic to the Technology.
- As between Iseehear and Subscriber, Subscriber will own all intellectual property rights in the Materials. Subscriber and Website Users are responsible to enter into their own agreements for intellectual property ownership among them.
5.2 Private Branding
The parties may agree, by separate agreement, that the Website be private branded using the Subscriber's trade-mark. Notwithstanding the use of such brand on the Website, all trade-marks of Subscriber shall remain the property of Subscriber and shall not be used by Iseehear for any purpose.
5.3 Iseehear By-Line
Subscriber recognizes that Iseehear shall be entitled to insert a legend or footnote on the Website indicating that the Website has been developed by Iseehear, and Iseehear may insert a hyperlink in such legend or footnote linking the Website to Iseehear's own web site the URL of which is https://www.iseehear.com.
6.1 Confidentiality Covenant
Each party acknowledges that it would be damaging to the other party if its Confidential Information were disclosed to or obtained by third parties. Accordingly, each party shall make all reasonable efforts during the term of this Agreement and thereafter to prevent the other party's Confidential Information from being disclosed to or obtained by any person or entity for any purpose except as described in this Article 6. Each party's efforts will not be less than those that it takes to prevent disclosure of its own proprietary information of like significance. The Receiving Party will be responsible for breaches by its Representatives of this Article 6. Without limiting the generality of the foregoing, Iseehear will keep confidential all Confidential Information furnished to it or its Representatives and will use such Confidential Information solely for the purpose of providing the Services.
6.2 Permitted Disclosure
It is not a breach of Section 6.1 to disclose Confidential Information required to be disclosed by law, judicial or arbitration process or by governmental authorities, provided that the Receiving Party first gives the Disclosing Party reasonable notice of such law, order or process and takes all reasonable steps to restrict such disclosure and protect the confidentiality to the extent possible.
6.3 Injunctive Relief
Each party acknowledges and agrees that:
- the restrictions set forth in this Article 6 are reasonable in the circumstances and all defences to the strict enforcement thereof by the Disclosing Party are hereby waived;
- a violation of any of the provisions of this Article 6 will result in immediate and irreparable harm and damage to the Disclosing Party; and
- in the event of any violation of any provision of this Article 6, the Disclosing Party shall be entitled to apply for equitable relief by way of temporary or permanent injunction and to such other relief as any court of competent jurisdiction may deem just and proper.
COVENANTS, REPRESENTATIONS AND WARRANTIES
Each party covenants, represents and warrants to the other that it has the right to enter into this Agreement.
Iseehear covenants, represents and warrants to Subscriber as follows:
- Subject to Section 2.2(b), Iseehear will not remove Materials from the Website during the currency of this Agreement.
- Iseehear will maintain security of the Website in accordance with competent information technology practices and will notify Subscriber promptly by email if it learns of any breach of Website security. Iseehear will not allow access to the Website to any person other than its own database administrator(s) and Website Users. Iseehear will automatically monitor the Website for computer viruses but is not responsible for viruses that are contained in Materials or for any automatic quarantine or expunging of Materials that have been uploaded with viruses.
- Iseehear will use reasonable commercial efforts to achieve the Service Level Commitments throughout the term of this Agreement.
THE REPRESENTATIONS AND WARRANTIES CONTAINED IN THIS AGREEMENT ARE IN LIEU OF ANY OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, ISEEHEAR MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE. ISEEHEAR DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE WILL MEET THE REQUIREMENTS OR EXPECTATIONS OF SUBSCRIBER OR WEBSITE USERS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) ERRORS OR DEFECTS WILL BE CORRECTED, OR (E) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE,
INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABLE QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY ISEEHEAR.
INTELLECTUAL PROPERTY INFRINGEMENT
8.1 Indemnity by Iseehear
- Iseehear shall defend or settle at its own expense any and all suits, actions or claims against Subscriber charging that:
- any part of the Technology or of the Services;
- the use of the Technology or the Services by Subscriber in the manner contemplated by this Agreement; or
- the copying or use of any part of the materials produced by Iseehear in the course of rendering the Services;
infringes any relevant trade-mark, industrial design, trade secret or copyright provided that Iseehear is notified promptly, has the exclusive right to control such defence and, at its request and expense, is given authority and assistance by Subscriber reasonably required for such defence. Iseehear will pay all damages awarded in any such suit, action or claim and will indemnify and save harmless Subscriber from any other liability reasonably incurred by it as a result of such suit, action or claim.
- If any part of the Technology or the Services is, or in Iseehear's opinion is likely to become, the subject of such a suit, action or claim, Iseehear at its option and at no expense to Subscriber may:
- obtain for Subscriber from all persons who claim an interest in the Technology, the Services or the work products arising from the Services, the right allowing Subscriber to use the same as contemplated by this Agreement; or
- substitute non-infringing equivalent Technology or Services;
and this indemnity shall extend thereto; provided that nothing in this Section 8.1 shall require Iseehear to indemnify Subscriber for any matter arising from modifications made by Subscriber, from any Default
by Subscriber, from the combination of the Technology by Subscriber with other software, equipment, systems or process or from a claim that is based on Subscriber's use of the Technology other than in accordance with this Agreement.
8.2 Indemnity by Subscriber
Subscriber shall defend or settle at its own expense any and all suits, actions or claims against Iseehear charging that any part of the Materials or the posting thereof on the Website infringes any relevant trade-mark, industrial design, trade secret or copyright or constitutes an illegal disclosure of the confidential information of a third party, provided that Subscriber is notified promptly, has the exclusive right to control such defence and at its request and expense, is given authority and assistance by Iseehear reasonably required for such defence. Subscriber will pay all damages awarded in any such suit, action or claim, and will indemnify and save harmless Iseehear from any other cost or liability reasonably incurred by it as a result of such suit, action or claim; provided that nothing in this Section 8.2 shall require Subscriber to indemnify Iseehear for any matter arising exclusively from any Default by Iseehear.
9.1 Rights of Termination
- Subscriber may terminate this Agreement upon an Iseehear Event of Default.
- Subscriber may elect to terminate this Agreement if Iseehear fails to achieve certain Service Level Commitments, as set out in Schedule C.
- Iseehear may terminate this Agreement upon a Subscriber Event of Default.
9.2 Notice of Termination
Any termination hereof shall be by written notice of the terminating party to the other party setting out, as the case may be, the Iseehear Event of Default or Subscriber Event of Default or failure to achieve Service Level Commitments for 30 consecutive days that has given rise to the right of termination.
9.3 Upon Termination
In the event of the termination hereof, each party shall return to the other party the other party's Confidential Information or, upon request, destroy the Confidential Information and all copies thereof and certify in writing that the same have been destroyed. Notwithstanding such termination, all obligations arising prior thereto shall be complied with and any provisions of this Agreement that by their nature operate beyond the termination or expiry of this Agreement shall survive such termination.
10.1 Defaults and Events of Default
The occurrence of any one or more of the following events shall constitute a Default by a party under this Agreement but shall only be considered a Subscriber Event of Default or Iseehear Event of Default, as the case may be, if such Default is not remedied prior to the expiry of the relevant notice period (if any) or the relevant cure period (if any) applicable to such Default as hereinafter set out:
- A party fails to perform or observe any of its material obligations under this Agreement (other than achievement of Service Level Commitments, governed by Section 10.4) and such failure shall continue unremedied for a period of 10 days following receipt of notice thereof (giving particulars of the failure in reasonable detail) from the other party, or such longer period as may be reasonably necessary to cure such failure (if such failure is capable of being cured);
- A party fails to make payment when due to the other party and such failure shall continue unremedied for a period of 30 days following receipt of notice thereof from the other party.
10.2 Rights Upon an Event of Default
Upon the occurrence of a Subscriber Event of Default or an Iseehear Event of Default, the non-defaulting party may do any or all of the following as such party, in its sole and absolute discretion shall determine:
- it may immediately terminate this Agreement by giving notice thereof pursuant to Section 9.2; and
- it may exercise any of its other rights and remedies provided for hereunder or otherwise available to it at law or in equity.
10.3 Right of Iseehear to Suspend
Upon the failure of a Subscriber to pay any amount payable to Iseehear, Iseehear may, in addition to any other rights herein or available at law, suspend the availability of Services to the Subscriber and Website Users pending payment of such amount.
10.4 Failure to Achieve Service Level Commitments
If Iseehear fails to achieve Service Level Commitments for 30 consecutive days, Subscriber's remedies are limited to availing itself of the remedies set out in Schedule C. Subscriber is not entitled to damages or any other remedy save the foregoing for failure to achieve the Service Level Commitments.
11.1 Force Majeure
Neither party shall be liable to the other for any delay or failure to perform due to fire, flood, earthquake, acts of God, acts of war, riots, civil disorder, strikes, lock-outs or labour disruptions, the failure of telecommunications systems or any other cause whether similar or dissimilar beyond its reasonable control (a "Force Majeure Event"). Upon the occurrence of a Force Majeure Event, the non-performing party shall be excused from any further performance of those of its obligations pursuant to this Agreement affected by the Force Majeure Event only for so long as such Force Majeure Event continues and such party continues to use commercially reasonable efforts to recommence performance whenever and to whatever extent possible without delay.
All notices, requests, approvals, consents and other communications required or permitted under this Agreement shall be given by email addressed as follows:
- if to Customer,
As per the email address submitted by the Subscriber in the registration form
- if to Iseehear,
Either party may change its email address for notification purposes by giving the other party notice of the new email address and the date upon which it will become effective. A communication shall be
deemed to have been received as of the next Business Day following its transmission if transmitted after 4 p.m. Eastern Time (Toronto).
11.3 Electronic Signature
This Agreement may be executed in counterparts, all of which shall constitute one single agreement between the parties. This Agreement may be executed by Subscriber by clicking "Register" on the subscription page of Iseehear's subscription website.
Except as expressly set out herein, nothing contained in this Agreement shall create or imply any agency relationship between the parties, nor shall this Agreement be deemed to constitute a joint venture or partnership between the parties.
If any provision of this Agreement is held by a court of competent jurisdiction to be unenforceable or contrary to law, then the remaining provisions of this Agreement, or the application of such provisions to persons or circumstances other than those as to which they are invalid or unenforceable, shall not be affected thereby, and each such provision shall be valid and enforceable to the extent granted by law.
11.6 Entire Agreement
This Agreement constitutes the entire agreement between the parties relating to the subject matter hereof, and there are no other representations, understandings or agreements between the parties relating to the subject matter hereof.
11.7 Governing Law
This Agreement shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, excluding their rules governing conflicts of laws. The courts situate in the City of Toronto shall have exclusive jurisdiction over all disputes. The parties agree that jurisdiction and venue in such courts are appropriate and irrevocably attorn to the jurisdiction of such courts.
EXECUTED electronically by the authorized representatives of each of the parties:
Nature of Services
Iseehear Inc. ("Iseehear") makes available to Subscriber, via the Website and offline modules forming part of the Technology, a digital information repository pertaining to Research Projects where you and other Website Users can examine digitally stored documents and, where authorized, amend same or negotiate the amendment of same. You have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all documents and information you post on the Website and Iseehear shall not be responsible or liable for your or any third party's deletion, correction, destruction, damage, loss or failure to store any documents and information or for their or your misuse of Iseehear's technology.
Your Obligations as a Website User
Every time you wish to access the Website, you are required to submit your Username and Password. Your Username and Password are confidential. You are responsible for maintaining the confidentiality and security of your Username and Password, and any and all related transmissions or communications using your Username and Password, whether or not authorized by you. You must not share your Username or Password with anyone else or permit anyone to access the Website using your personal Username and Password. You are responsible for promptly advising Subscriber of any need to change or deactivate your Username or Password.
You acknowledge and agree that Subscriber may, but is not obliged, to maintain any documents and information posted to a Website beyond the conclusion of the Research Project as determined by Subscriber at its sole discretion. All documents and information posted on a Website are posted in good
faith but neither Subscriber nor Iseehear makes any representations or warranties of any kind, express or implied, regarding the content, completeness or accuracy of the documents and information posted to a Website. Any use or reliance upon any document or information posted on a Website by you or any other Website User shall be at your or his or her risk, as the case may be. Neither Subscriber nor Iseehear undertakes any obligation to provide Website Users with access to any additional information or to update or complete the documents or information posted to a Website or correct any inaccuracies therein.
Subject to the access rights you have been assigned, you may be eligible to partake in uploading documents to a Website in which case you acknowledge that you have voluntarily assumed or will assume responsibility for posting your documents on the Website with a view to facilitating the completion of a Research Project and agree that you will be solely responsible for all documents so posted. Without limiting the generality of the foregoing, you agree that you will not post documents or information:
- of which you do not possess sufficient right, title or interest to allow the posting;
- that infringe or violate any intellectual property, privacy or publicity rights, laws or regulations, or are libellous, defamatory, harmful to minors, obscene or pornographic, or are materially false, misleading or inaccurate;
- that contain any viruses or programming routines intended to damage, disable, surreptitiously intercept or expropriate any system, data or personal information; or
- are unrelated to the Research Project. Subscriber may take such remedial action as it considers appropriate if the documents or information you or any other Website User posts violate this provision; however, neither Subscriber nor Iseehear is under any obligation to review any documents for accuracy or potential liability. Website User grants to Subscriber a right and license to use, copy and modify such documents and information to the fullest extent necessary for Subscriber to operate the Website and facilitate completion of the Research Project for which the documents and other information were posted.
If you are eligible to partake in uploading documents or information to a Website, you acknowledge that you are responsible to create electronic versions of documents for posting to the Website in the file format of applications supported by the Website (MS Word, Adobe Acrobat, MS Excel and any other application from time to time approved by Subscriber) ("Acceptable Format"). You agree to:
- post clear and legible documents, in Acceptable Format, that have been confirmed as virus-free by a recognized virus screening application;
- cooperate with Subscriber in correcting any problems associated with documents posted to a Website by you or on your behalf;
- retain as a back-up resource a complete set of the documents posted by you or on your behalf;
- report promptly to Subscriber any problems or errors that you observe or discover with respect to documents or information posted to a Website by you or on your behalf; and
- notify Subscriber, promptly by e-mail, of all court orders restricting the use, distribution or disposition of any documents or information posted to Website by you or on your behalf.
Restrictions on Use
You acknowledge that you do not have the right, and you hereby promise not, to reverse engineer, disassemble, decompile, unlock, recreate, copy, license, sublicense, create derivative software from, sell, rent, lease, loan, distribute, transfer or otherwise deal with any of Iseehear's technology. You promise not to assist any third party to do any of the foregoing.
As between you and Iseehear, Iseehear owns and will own all intellectual property rights in its own technology, including the websites you access in order to use the Iseehear technology and each Iseehear Website, including the look and feel of the Website and the underlying technology, database designs and architecture and any elements of such technology that are intrinsic to such technology.
Iseehear has no intellectual property rights in the documents and data you post to the Website.
The posting of documents and information to the Website will not affect any right, title, or interest (including without limitation all copyright and trade mark rights) of you or any other Website User or any other person in the documents and information posted.
Information does not include:
- information that was in the receiving party's possession or was known to it prior to its receipt from the disclosing party as evidenced in writing in the receiving party's files;
- information that is or becomes public other than as a result of disclosure directly or indirectly by the receiving party, or those for whom it is responsible at law, in breach of this agreement;
- information that is or becomes rightfully available on an unrestricted basis to the receiving party from a source other than the disclosing party, unless the receiving party knows that such source is in breach of a contractual, fiduciary or other legal obligation of confidentiality to the disclosing party; or
- information that becomes available on an unrestricted basis to a third party from the disclosing party or from someone acting with its authorization or under its control. You will not at any time without the prior written consent of the appropriate other party publish, disclose or otherwise disseminate, duplicate or use, directly or indirectly, Confidential Information of the other party to or for your own benefit or that of any of your employees or subcontractors or any other third party. You acknowledge that the Internet is an open system and that Subscriber cannot guarantee that third parties will not unlawfully access the Website and the Website User's Confidential Information.
Each of you, Subscriber and Iseehear acknowledges and agrees that:
SUBSCRIBER AND ISEEHEAR AND EACH OF THEIR LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICES. SUBSCRIBER, ISEEHEAR AND EACH OF THEIR LICENSORS DO NOT REPRESENT OR WARRANT THAT
- THE USE OF THE SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA,
- THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS,
- ANY STORED DATA WILL BE ACCURATE OR RELIABLE,
- ERRORS OR DEFECTS WILL BE CORRECTED, OR
- THE SERVICES OR THE SERVER(S) THAT MAKE THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE WEBSITE IS PROVIDED STRICTLY ON AN "AS IS" BASIS.
EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY SUBSCRIBER, ISEEHEAR AND EACH OF THEIR LICENSORS.
Rights of Termination
Limitation of Liability and Damages
Subscriber has taken reasonable precautions and implemented measures to protect the security of the information and materials posted on the Website. However, Subscriber does not warrant that the Website will be compatible with your computer operating system, or that your access to the Website will be uninterrupted, timely, completely secure or error free. You understand and agree that any material downloaded or otherwise obtained through your use of the Website is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from downloading such material.
Neither Subscriber nor Iseehear nor any of their respective partners, associates, employees, agents, successors, assigns, affiliates, or content or service providers shall be liable to you or any other Website User or any third party for direct or indirect damages of any kind, including without limitation loss of profits or other economic loss, or for any exemplary, incidental, special or consequential damages, even if it has been advised of the possibility of such damages, arising out of the posting or non-posting of documents and information, the design, functionality or use of the Website or inability to gain access to or use the Website or any part thereof or to any documents and information, or out of any breach of any warranty, express or implied.
SCHEDULE B - FEES
Please see Academic and Non-Profit Organizations pricing guide at: https://softmouse.net/registration.do?reqCode=viewPrice
Please see Enterprise pricing guide at: https://softmouse.net/registration.do?reqCode=institutionsviewPrice
Please contact Iseehear for price quotes at email@example.com
All sales are final 30 days post account activation.
SCHEDULE C - SERVICE LEVEL COMMITMENTS
- Iseehear will ensure that its servers and other information technology systems under its control that allow access to the Website are operating at a rate of 99 percent of potential uptime.
Iseehear will maintain the Technology in good working order in accordance with its Functional Specifications.
Iseehear will provide support desk response to Website Users within 24 hours of receipt by way of phone or email.
Iseehear will maintain security over its servers that host the Websites as follows:
- Potential uptime is the number of hours in a particular calendar month less planned downtime of 12 hours per calendar month, but no more than 8 consecutive hours at any given time.
- If required, planned downtime will occur only during the night-time hours between 9 p.m. and 3 a.m., Eastern Time (Toronto).
- If downtime is required or in the event of service disruption, event status information will be posted and updated at the Iseehear: Health Status Check Dashboard https://iseehearhealth.com/status.
Iseehear provides enhanced business continuity with the following:
- Iseehear will cause to be maintained at all times data centre physical security consisting of uniformed security personnel both on-site and in the surrounding area 24/7/365 as well as an industry standard security system and security protocols. This physical security system of the data centre is a configurable point monitoring and access control system providing a reliable means of monitoring building security devices and systems such as card readers, alarm management, recording of data and comprehensive reporting capabilities as well as a photo identification system. Incorporated into this system are optical turnstiles, which provide a second level of security at the main entrance to the data centre. There are closed circuit television (CCTV) cameras located through-out the building housing the data centre.
- The database of materials posted on the Website is protected by the following:
- 128 bit SSL security certificates for data encryption;
- Network firewalls and anti-virus and intrusion applications; and
- Application firewall that actively monitors user behaviour to ensure it within acceptable parameters of application use. Any unusual behaviour is flagged and the user session terminated automatically.
- the data centre is equipped with diesel fuel storage facilities to provide fuel to the data centre generators in the case of power failure. Refuelling trucks and roll-up generators have unrestricted access to the building to ensure the 24/7/365 operation of facilities during an emergency;
- in excess of 25 fibre optic entrances to the data centre; and
- Iseehear backs up data physically once each day to an out of district location in case of failure of the data centre.
- Iseehear is responsible for delivering regular upgrades and continuous enhancements to the Website. Iseehear will notify you prior to releasing upgrades and new functionality and will notify you again once the upgrades and new functionality have been deployed.
SCHEDULE D - ADDITIONAL PROVISIONS
There are no additional provisions at this time.
If you have any questions please contact Iseehear Inc. at firstname.lastname@example.org or at
Iseehear Inc. Life Sciences
250 University Avenue
Canada, M5H 3E5
Iseehear is a trademark of Iseehear Inc.
Copyright (C) 2000-2019 Iseehear Inc. All rights reserved.
Document Last Revised February 26, 2019